Assignment no # 02
“Suppose you are the assistant customer services manager of a home appliances company. Your product model, details and designs are available on your company’s website. Due to the increasing importance of “ Electronic CRM” , your country services manager assign you a task of preparing a proposal regarding how can our company provide competitive customer services trough company’s website. He wants to use company’s website as a tool of developing good customer relationship.
You are required to give five best suggestions by which your company can offer best customer services through company’s website.”
Solution:
You can provide the best customer services through your website by applying the following points:
• Online Purchasing
• Online order tracking system
• Online updated Inventory Information
• Online Cash Payment
• Online Complaint and suggestions box
• Special Demos how to use the products
• Chat facility with Experts
• Complete booklet available on the web so that customers can come to know about some technical parts of the product in order to understand the usage of the home appliances
• Complete info about your sales outlets i.e. addresses ,contact numbers ,emails and their locations through maps
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